Achieving and sustaining an injury-free workplace demands strong leadership. And great Safety Leaders change the culture for the better, but how they impact culture change depends on a leader's unique role. Becoming a great safety leader is a special challenge for front-line supervisors and managers.
Front-line leaders occupy highly tactical roles compared to their colleagues at other levels. Their closeness to individual team members means they [intentionally or unintentionally] communicate the intentions and values of the organization as no other company leader can.
For years, organizations tried to help front-line leaders make Safety improvements by just piling them on top of existing management priorities and demands. The results are usually the same: good intensions that seldom survive the realities of daily production requirements.
Today, some organizations take a lesson from the Lean 6-Sigma movement and imbed safety leadership opportunities in the path of the supervisor's normal work. In other words, innovative safety leaders use the interactions supervisors already have to talk with their employees about ways to manage and control hazardous exposures. It's called a Safe Production Plan.
Moments of Truth
In customer service, a 'moment of truth' is a contact between a customer and a representative of the company which provides an opportunity to form a meaningful, positive impression on the customer. In safety, a moment of truth occurs when supervisors communicate with their direct reports about safety, and define its mutual importance to the company and the employee.
Take advantage of these opportunities to profoundly strengthen your company safety culture to create lasting improvements in company safety performance.
There are 6 chief opportunities [or leverage points] supervisors can use to shape their organization's safety culture:
1) Safety Contacts - Any contact between a supervisor and direct
reports about safety is an opportunity to communicate the high
value the organization places on safety.
2) Job Safety Briefs - Meetings before, during, or after a task is
performed which focuses on ways to mitigate hazards, plan the
safest way, or set a practical standard for safe production.
3) Lifesaving Procedures - Supervisor must verify that emergency
procedures are in place, understood by all, and will be effective.
4) Hazard Identification -- Supervisor in work areas personally
checking the safety of the operations.
5) Incident Response - How supervisors handle an incident response
says a lot to employees. Requires supervisor must promptly take
charge of the incident to care for injured worker and take
corrective action to mitigate the hazard in the future.
6) Root Cause Analysis - Without assigning any blame, identify and
promptly correct the root causes of the hazards. This creates a
lasting impression on employees and improves employee future
participation in safety efforts.
CONSIDER THIS: You have plans for Sales and Financial performance.
You need a Safety Plan to manage your business ...
SRA develops highly effective Safety Plans to
improve Safe Production at your company!
Call today for your free assessment of the pesky Risk & Safety issues confronting you.